PROFESSIONAL EXPERIENCE

PROFESSIONAL EXPERIENCE
Job Title and Dates	Locations
Systems Analyst November 1998 - Present	Chesapeake Corporation, Richmond, Virginia 23173
Systems Support Analyst October 1996 - May 1998	University Computing, University of Richmond, Virginia 23173
Microcomputer Specialist March 1995 ? September 1996	SCT - Onsite, at the University of Richmond Systems and Computer Technology Corporation, Malvern, Pennsylvania
Computer Consultant January 1993 - February 1995	HOB Software and Technology, Charlottesville, Virginia
Computer Technician June 1994 - February 1995	County of Albemarle, Charlottesville, Virginia
Computer Support Analyst May 1991 - June 1994	County of Albemarle, Charlottesville, Virginia
Programmer Analyst August 1990 - May 1991	County of Albemarle, Charlottesville, Virginia
Computer Operator October 1989 - August 1990	County of Albemarle, Charlottesville, Virginia
Computer Operator November 1988 - May 1989	Virginia Beach Municipal Center, Virginia Beach, Virginia
Other Employment	General Employment

| Goals and Objective | Career Summary | Knowlegde and Skills | Professional Experience |
| Education and Disciples | Training History | Certifications and Awards |
| Projects | Hobbies and Interest | References |

Systems Support Analyst

October 1996 - Present
University Computing
University of Richmond, Virginia 23173

Responsible for providing end-users with hardware, software, peripheral and networking consultation.
Assist with end-user questions and problems.
Document trouble calls. Identify and diagnose hardware and software problems.
Consult with end-users to determine microcomputer and networking needs on multiple platforms.
Study vendor products to determine those products which best meet the users needs. Recommend hardware and software packages and standards.
Assist with purchasing hardware and software.
Install new hardware and maintain existing hardware.
Train end-users in the use of equipment and software.
Install software and peripherals.
Coordinate the installation of network nodes, peripherals and wiring.
Provide technical assistance to users to resolve problems.
Identify and diagnose hardware or software problems.
May maintain or utilize telecommunication protocols.
Lead or coordinate research on new technologies.
Train less experienced Microcomputer Specialists.
Maintain proficiency in field of expertise by remaining knowledgeable and current with microcomputer hardware and software.
Responsible for integrating Novell and TCP/IP for Internet connectivity in Ethernet LAN/WAN environment.

Microcomputer Specialist

March 1995 ? September 1996
SCT - Onsite, at the University of Richmond
Systems and Computer Technology Corporation, Malvern, Pennsylvania

Responsible for providing end-users with hardware, software, peripheral and networking consultation.
Assist with end-user questions and problems.
Document trouble calls. Identify and diagnose hardware and software problems.
Consult with end-users to determine microcomputer and networking needs on multiple platforms.
Study vendor products to determine those products which best meet the users needs. Recommend hardware and software packages and standards.
Assist with purchasing hardware and software.
Install new hardware and maintain existing hardware.
Train end-users in the use of equipment and software.
Install software and peripherals.
Coordinate the installation of network nodes, peripherals and wiring.
Provide technical assistance to users to resolve problems.
Identify and diagnose hardware or software problems.
May maintain or utilize telecommunication protocols.
Lead or coordinate research on new technologies.
Train less experienced Microcomputer Specialists.
Maintain proficiency in field of expertise by remaining knowledgeable and current with microcomputer hardware and software.
Responsible for integrating Novell and TCP/IP for Internet connectivity in Ethernet LAN/WAN environment.

Computer Consultant

HOB	January 1993 - Present HOB Software and Technology, Charlottesville, Virginia

Consulted with residential and small business microcomputer users under contract.
Provided clients with hardware, software and peripheral consultation and support.
Advised clients on microcomputer purchase options.
Proposed, purchased, delivered, installed, and configured microcomputer systems, and upgraded current computer hardware and peripherals.
Installed and configured application software.
Provided clients with hardware and software support on-site and remotely.
Provided custom DOS Batch Files, and custom DOS and Windows database applications. Provided systems design, and provided hardware and software system upgrades.
Provided hardware maintenance and repair.
Provided file maintenance and data recovery.

Computer Technician

June 1994 - February 1995
Information Service
County of Albemarle, Charlottesville, Virginia

Responsible for installing microcomputer hardware and software, configured application software, and delivered and integrated systems on-site into Token Ring and Ethernet LAN environment.
Provided users with hardware, software and network support.
DOS, Windows and Windows for Workgroups LAN and Mainframe connections.
Developed DOS batch files for PC's.
Mainframe and LAN Operator.

Computer Support Analyst

May 1991 - June 1994
Information Service
County of Albemarle, Charlottesville, Virginia

Performed the technical work and operation of an IBM 4381 Mainframe, LAN and WAN.
Provided user support via the Help Desk.
Performed the duties of a first shift operator.
Installed and upgraded PC's and PC hardware.
Assisted and trained users in the use of new systems and applications.
Provide end user support with mainframe and microcomputer applications.
Performed quality control checks of other programming staff.

Programmer Analyst

August 1990 - May 1991
Information Service
County of Albemarle, Charlottesville, Virginia

Performed the technical work and operation of an IBM 4381 Mainframe, LAN and WAN. Analyzed and developed departmental batch and on-line applications.
Modified existing applications.
Wrote, tested and documented simple to moderately complex COBOL, Easytreive Plus batch applications and GENER/OL on-line applications.
Functioned as project leader on small to moderate projects.
Performed quality control checks of other programming staff.
Trained users on new and modified applications.

Computer Operator

October 1989 - August 1990
Information Service
County of Albemarle, Charlottesville, Virginia

Performed technical work in the operation of all data processing equipment for local government and school divisions within the Information Services operations area.
Operated, monitored and controlled Mainframe, micro, LAN and WAN computer hardware and software.
Maintained reports and computer utilization records.
Performed Tape Librarian functions.
Inventoried and restocked paper and other supplies.
Provided user support via the Help Desk and on-site support.

Computer Operator

November 1988 - May 1989
Data Processing
Virginia Beach Municipal Center, Virginia Beach, Virginia

Performed operational duties on an IBM 4381, an IBM 9377 and an AS/400.
Batch processing, backups, restores, and user interface.
Mainframe Environment - OP-DOS, SP-DOS, CICS and POWER.

| Goals and Objective | Career Summary | Knowlegde and Skills | Professional Experience |
| Education and Disciples | Training History | Certifications and Awards |
| Projects | Hobbies and Interest | References |