Romano M. Woodfolk

[email protected]

Summary

• Over seven years experience in Microcomputer Desktop Support, Computer Programming and Networking. Multiple platform concentration including DOS, Windows, Windows 95, Windows NT, Macintosh and Novell. Programming and operations experience in an IBM 4381 Mainframe and Personal Computer environment. End user support in DOS, Windows, Macintosh, LAN and Mainframe environments.

Highlights of Qualifications

• Systems Administrator for Windows NT 3.51 and Windows NT 4.0
• Systems Administrator for Micrsoft Internet Server
• Anonymous FTP Site Administrator for Microsoft Internet Server and Digital VAX Server
• Webmaster for Microsoft Internet Server
• Communication and Project Management skills
• Outstanding technical skills and experience multiple platform
• Proven success in implementing technology and providing training skills
• Collaborative team player in Project design and development

Computer Skills

• Systems Administrator for Windows NT 3.51 and Windows NT 4.0
• Systems Administrator for Micrsoft Internet Server
• Anonymous FTP Site Administrator for Microsoft Internet Server and Digital VAX Server
• Webmaster for Microsoft Internet Server
• Microsoft DOS, Windows 3.1, Windows for Workgroups environment knowledge
• Microsoft Windows 95 and Windows NT Workstation operating systems knowledge
• Apple Macitosh operating systems knowledge
• Microsoft Windows NT Server and Novell client/server knowledge
• IBM 4381, IBM 9377 and AS/400 mainframe and minicomputer knowledge.
• Mainframe Environment - OP-DOS, SP-DOS, CICS and POWER.
• Knowledge of Novell and TCP/IP integration for Internet connectivity in Ethernet LAN/WAN environments.
• Web browser experience with Netscape Navagator, Mircosoft Internet Explorer, and NCSA Mosaic
• Construction of World Wide Web (WWW) documents in HTML
• Internet Tools: Electronic Mail Newsgroups File Transfer Protocol Gopher WAIS World Wide Web
• Knowledge of applications including but not limited to:
  • Microsoft Office 4.3
    • Word 6.0
    • Excel
    • Powerpoint
    • Access 2.0
  • Microsoft Office 95
    • Word 7.0
    • Excel
    • Powerpoint
    • Access 2.0
  • Novell Office
    • WordPerfect 6.1
    • Quattro Pro
    • Presentations
    • Envoy
    • Paradox
  • Lotus Suite
    • AmiPro
    • Lotus 1-2-3
    • Freelance

Professional Experience

Computer Consultant
BASIC Computer Concepts (June 1996 - Present)
Richmond, Virginia

Microcomputer Specialist A
SCT - Onsite, University of Richmond (March 1995 - Present)
Systems and Computer Technology Corporation
Malvern, Pennsylvania

• Responsible for providing end-users with hardware, software, peripheral and networking consultation.
• Assist with end-user questions and problems.
• Document trouble calls. Identify and diagnose hardware and software problems.
• Consult with end-users to determine microcomputer and networking needs on multiple platforms.
• Study vendor products to determine those products which best meet the users needs. Recommend hardware and software packages and standards.
• Assist with purchasing hardware and software.
• Install new hardware and maintain existing hardware.
• Train end-users in the use of equipment and software.
• Install software and peripherals.
• Coordinate the installation of network nodes, peripherals and wiring.
• Provide technical assistance to users to resolve problems.
• Identify and diagnose hardware or software problems.
• May maintain or utilize telecommunication protocols.
• Lead or coordinate research on new technologies.
• Train less experienced Microcomputer Specialists.
• Maintain proficiency in field of expertise by remaining knowledgeable and current with microcomputer hardware and software.
• Responsible for integrating Novell and TCP/IP for Internet connectivity in Ethernet LAN/WAN environment.

Computer Consultant
HOB Software and Technology (January 1993 - Present)
Charlottesville, Virginia

• Consulted with residential and small business microcomputer users under contract.
• Provided clients with hardware, software and peripheral consultation and support.
• Advised clients on microcomputer purchase options.
• Proposed, purchased, delivered, installed, and set up microcomputer systems, and upgraded current computer hardware and peripherals.
• Installed and configured application software.
• Provided clients with hardware and software support on-site and remotely.
• Provided custom DOS Batch Files, and custom DOS and Windows database applications. Provided systems design, and provided hardware and software system upgrades.
• Provided hardware maintenance and repair.
• Provided file maintenance and data recovery.

Computer Technician
Information Services (June 1994 - February 1995)
COUNTY OF ALBEMARLE
Charlottesville, Virginia

• Responsible for installing microcomputer hardware and software, configured application software, and delivered and integrated systems on-site into Token Ring and Ethernet LAN environment.
• Provided users with hardware, software and network support.
• DOS, Windows and Windows for Workgroups LAN and Mainframe connections.
• Developed DOS batch files for PC's.
• Acted as mainframe and LAN Operator.

Computer Support Analyst
Information Services (May 1991 - June 1994)
COUNTY OF ALBEMARLE
Charlottesville, Virginia

• Performed the technical work and operation of an IBM 4381 Mainframe, LAN and WAN.
• Provided user support via the Help Desk.
• Performed the duties of a first shift operator.
• Installed and upgraded PC's and PC hardware.
• Assisted and trained users in the use of new systems and applications.
• Provide end user support with mainframe and Microcomputer applications.
• Performed quality control checks of other programming staff.

Programmer Analyst
Information Services (August 1990 - May 1991)
COUNTY OF ALBEMARLE
Charlottesville, Virginia

• Performed the technical work and operation of an IBM 4381 Mainframe, LAN and WAN. Analyzed and developed departmental batch and on-line applications.
• Modified existing applications.
• Wrote, tested and documented simple to moderately complex COBOL, Easytreive Plus batch applications and GENER/OL on-line applications.
• Functioned as project leader on small to moderate projects.
• Performed quality control checks of other programming staff.
• Trained users on new and modified applications.

Computer Operator
Information Services (October 1989 - August 1990)
COUNTY OF ALBEMARLE
Charlottesville, Virginia

• Performed technical work in the operation of all data processing equipment for local government and school divisions within the Information Services operations area.
• Operated, monitored and controlled Mainframe, micro, LAN and WAN computer hardware and software.
• Maintained reports and computer utilization records.
• Performed Tape Librarian functions.
• Inventoried and restocked paper and other supplies.
• Provided user support via the Help Desk and on site support.

Computer Operator
Management Information Services Department (November 1988 - August 1990)
Virginia Beach Municipal Center
Virginia Beach, Virginia

• Performed operational duties on an IBM 4381, an IBM 9377 and an AS/400.
• Batch processing, backups, restores, and user interface.
• Mainframe Environment - OP-DOS, SP-DOS, CICS and POWER.
  
  

Education

Piedmont Virginia Community College May 1992
Charlottesville, Virginia
Course Concentration: Microcomputer Software Application
Computer Related Course Work

Virginia State University May 1988
Petersburg, Virginia
Business Information Systems
Bachelor of Science

PROFESSIONAL TRAINING

1996

• Project Management
• Supporting Windows 95
• WordPerfect 6.1 for Windows Tables
• WordPerfect 6.1 for Windows Templates
• Multimedia Design and Development

1995

• Presentations For Windows 3.0
• Multimedia Resources
• Introduction to HTML
• WordPerfect 3.0 for Macintosh
• Internet Tools: WinQvt - Telnet, FTP, and Newsgroups
• Using Eudora
• Using Netscape
• Introduction to Macintosh

1994

• Microsoft Access for Windows
• Microsoft Word for Windows
• WordPerfect for Windows
• Programming in C++
• Advance Windows Techniques

1993

• Introduction to Lotus 1-2-3 for Windows
• Lotus AmiPro for Windows
• Programming in C
• Introduction to Networks
• Intermediate Windows 3.1
• Introduction to Windows 3.1
• Troubleshooting IBM PS/2 and x86 Compatibles

1992

• LAN Overview
• Intermediate WordPerfect 5.1
• Introduction WordPerfect 5.1
• Intermediate DOS
• Introduction to MS-DOS